DAY FOUR OF SAGA CONTINUES

Today marks day four since I began this blog and requesting some type of sincere apology and response from the executives at Us Airways...... AS of today i have not heard back from anyone. I received a phone call on Sunday and one on Monday from customer relations. i gave both of them the information that they requested and was assured I would get a call back the next day from the conversation i had on Sunday and same day from one had on Monday. If you are following this, as many are, you are curious of the outcome as much as I am. I wish i had better news to report and belief in accompany who has been preaching nothing but customer service for years now.....Do not get me wrong as a whole they probably do A good job; however; there is always room to improve and the fact that they have no safeguards in place to protect the customer from abusive representatives quite frankly is disturbing.