Here is the recap of a conversaation I had with customer relations yesterday afternoon and this morning. Still no word from Mr. Parker himself.........
MR PARKER,
I have spent two days sending e-mails to you that I am not even sure you will read. At least if i decide to viral this or you tube it I have a paper trail. I did receive a phone call yesterday at 12;32 p.m. eastern standard time from someone at customer relations. They asked me to explain in detail the incident that happened. i will say that the young lady i spoke to was not only friendly but courteous and apologetic and i strongly believe sincere in her conversation with me. kudos to your customer relations department in that respect.
In my conversation with her the same questions i addressed with you in my previous e-mails came up from her as well..... I felt a little more relieved to know that I am not a raging lunatic who was spouting off on something I was completely wrong about. unfortunately, she needed to speak to someone today and assured me she would follow up with me today. i believe she will call me back. her tone of voice led me to believe she was truly concerned about the issue and wanted to see what the breakdown was along the way.
the troubling part, and I do mean troubling part was two fold in my conversation with her which added to my infuriating with your lack of customer service. One was that after I provided her with the confirmation number for my daughter's ticket and the detailed time and conversation I had with the customary service employees as well as the ticket agent; I was ASTONISHED to find out that they did not even put a single note in the system about our conversation...Not even an acknowledgment that I spoke with any of them. Does your company have safeguards to protect people like myself and help you weed out inferior employees?
Second, was she said she was a little shocked the customer service representative refused to provide me with her name as well.... I got the impression they are supposed to and that it was protocol in order to get all sides f the story. none of which I had an issue with....except the customer service representatives REFUSED to provide me with their names.
In a day and age where customer service is EVERYTHING...you would feel that you would want to ensure that customer service si a top priority. I understand issues happen....but continous lies and what apprantly looks like a blatant cover up by employees leads me to beleive you have no clue as to the atrocity yoru customer service is doing to your business.
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