TODAY'S E-MAIL TO CEO

It still amazes em that I cannot get a phone call apologizing....I guess moeny is the only motiviating factor.........

Mr. Parker,

I believe I am entering on day five of the saga with you and your company. It still shocks me that I cannot even get a phone call acknowledging the issue from you and an apology. I thought that customers who in essence pay your salary would be a priority for you. The fact I continually e-mail and have NEVER requested any monetary damages and still cannot get a response shocks me to no end.

I am told that your e-mail is scanned and you do not even look at most of it. it must be nice to have the luxury to know that someone controls the fate of what you see and do not see. being a family man I thought this would be a concern for you and your company. treating children in this way is not how I would want my business run.

i will continue to e-mail on daily basis and blog on a daily basis about my ordeal with Us airways until i get a phone call from you. I do not think it is asking to much. i have notified 25 major newspapers situated across the largest markets in the United States and have given each a link to my on going blog. I have also contacted local news stations in both Charlotte and New york with the same information. I am amazed at the response I have received from them....but lack of from you.

What is it going to take? A video on YOU TUBE seen by millions of people? or a TV spot on the today show? Both which are in reason with the contacts I have received. Will when millions of Americans listen to my story and hear that all I asked for was a simple phone call with an apology and acknowledgment of the issue and that you will work on correcting it.....be shocked at your company and boycott? maybe...maybe not... Are you that type of gambling man? Your company throws $100.00 at me and thinks that will resolve the issue. i never asked for money nor wanted money. just a simple acknowledgment from YOU..... and knowing you will work on correcting the flaws in your customer service department.

Dave diCecco
704-519-7895