US AIRWAYS LACK OF CARE CONTINUES PART 2

If last night was not bad enough; today could be the cherry on top of the lack of customer service that my daughter and ex-wife have been shown. for your enjoyed reading I have enclosed a copy of the second e-mail I have sent out to the CEO of US AIRWAYS and all the executives I could find. As before, when I get a response back good or bad i will post to keep every follower up to date on the status of this and how they are working to correct the injustice that they are doing to their patrons.

Mr. Parker,

This saga continues on in day two now. I cannot believe I have to write a follow up e-mail before I have even given you the opportunity to address the first one. But maybe you should take a cue from the new TV show undercover boss and see what goes on at your customer service and airport ticket agent booths....it might be eye opening for you to really see what is going on in your company.

I paid for a hotel room for my ex-wife and daughter to stay in last night by the airport. The idea being get up early and try to catch the earliest possible flight out. When they arrived at the airport to check in they were informed that the flight they originally got transferred to last night is delayed. that is no big deal. i understand that those things happen and it is out of everyone control what mother nature does and mechanical issues that may arise. I have no issue with that. My ex-wife needed to get back to Connecticut to go handle some personal issues... You requested to be put on an earlier flight or see if there was another airline she could be transferred to; so she could arrive here earlier. (now let me say not once but THREE different people last night told me if the plane is delayed or cancelled US AIRWAYS will make accommodations to find alternative flight or airline to get her to me). The ticket agent REFUSED to do it. Said he cannot do it; all he can do was process her for this flight and then once we were in the terminal could go to customer service and see what they may do for her...He said he did not have the power or authority to do it and no one up there did. Well, if that was the TRUTH and case I would have accepted that. however; once she found customer service she was told a completely different story and told "your ticket has been processed and you have been issued a boarding pass NOTHING WE CAN DO, sorry"....they then proceeded to tell her the ticket agent should have done something. they can only help if you miss a connecting flight.

So, now as it stands the plane is delayed an hour (like I said understandable) but as we all know that hour could turn into another hour. When I checked this morning at 8:03a.m. on your website it read 25 minute delay due to earlier plane issues......Now, an hour and maybe even longer...who knows.

it is just amazes me that you can have so many different people coached on how to PASS THE BUCK. Does anyone in the company stand up and take responsibility?

Dave diCecco
704-519-7895

P.S. by the way feel free to call me ANYTIME......I will take your call.